Privacy Policy

1. Who We Are

QPack ("we", "us", "our") is a UK-based custom packaging and printing company. Our registered address is:

For any privacy-related enquiries, please contact us at sales@qpack.co.uk or call +44 74 0075 8560.

2. What Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number and postal address when you submit an enquiry, request a quote or contact us directly.
• Business information: company name, job title and industry sector where provided.
• Project details: packaging requirements, file uploads, artwork and specifications you send us as part of a quote or order.
• Communication records: emails, phone call notes and WhatsApp messages relating to your enquiry or order.
• Website usage data: IP address, browser type, pages visited, time on site and referral source, collected via cookies and analytics tools (see Section 7).

3. How We Use Your Data

We process your personal data for the following purposes and legal bases:

4. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiries that do not lead to an order: up to 12 months from last contact.
• Customer and order records: 7 years from the date of the last transaction, to comply with HMRC requirements.
• Marketing consent records: until you withdraw your consent.
• Website analytics data: up to 26 months in aggregated/anonymised form.

5. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Delivery and logistics partners — solely to fulfil your order.
• Payment processors — to process any payments securely.
• IT and hosting providers — who process data on our behalf under data processing agreements.
• HMRC and regulatory bodies — where required by law.

All third-party processors are required to handle your data securely and in compliance with UK GDPR.

6. International Transfers

We aim to keep your data within the UK and European Economic Area (EEA). Where any data is transferred outside these regions (for example, by a cloud service provider), we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

7. Cookies & Analytics

Our website uses cookies — small text files stored on your device — to help us improve your experience. These include:

• Essential cookies: required for the website to function correctly.
• Analytics cookies: we may use Google Analytics to understand how visitors use our site. This data is anonymised and aggregated.
• Marketing cookies: only set where you have provided consent.

You can control cookies through your browser settings. Disabling essential cookies may affect how the site works.

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no legal reason for us to keep it.
• Restriction — ask us to limit how we process your data in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please email us at sales@qpack.co.uk. We will respond within one month.

9. How to Complain

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK's supervisory authority:

We would, however, appreciate the chance to address your concerns before you contact the ICO — please reach out to us first.

10. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on this page with the date it was last revised. Significant changes will be communicated to active customers by email.